When You Understand, You Can Help

What NOT to SayWhy It HurtsWhat to Say Instead
“I know how you feel.” Minimizes their experience — grief is unique. “I’m sorry you’re hurting. I’m here for you.” 
“They’re in a better place.” Dismisses ongoing pain and grief. “I’m so sorry for your loss. I’m thinking of you.” 
“At least…” Compares grief and invalidates feelings. “I’m sorry you’re going through this.” 
“Time heals all wounds.” Implies they need to “move on” too fast. “Take all the time you need. I’m here.” 
“They wouldn’t want you sad.” Imposes emotional expectations. “I’m here to support you however you need.” 
“How are you?” Too broad; grief isn’t easily summed up. “How are you today?” or “I’m checking in—how are you feeling right now?” 
“You’re so strong.” Can pressure them to hide pain. “I admire your resilience—and I’m with you.” 
“Call me if you need anything.” Often goes unfulfilled; puts burden on them. “I’ve got dinner ready—can I drop it off Tuesday?” 
“Everything happens for a reason.” Rushing toward meaning can feel insensitive. “I don’t know why this happened, but I care about you.” 
“Let me know if you need anything.” Too vague and hard to act on. “If you’d like company tomorrow, I’m free to sit together.”